Shipping policy
🛠️ Order Processing & Production Time
We're here to get your jewelry to you quickly and safely, wherever you are. At Kōsei Moissanites, we take pride in reliable shipping that respects both the care your piece deserves and your eagerness to receive it. Count on us to deliver with the same attention to detail you'll find in every design.
Order processing begins within 24–48 hours of payment. Expect your piece to be crafted and ready within 8–10 business days. Custom made designs and certified stones need 10–12 business days—we take this time to ensure your piece is crafted with care and authenticated with precision.
Loose diamonds are typically finalized and ready to ship within two business day.
🚚 Shipping & Delivery
We offer free worldwide shipping on all orders means your investment reaches you without compromise—delivered seamlessly to your door, anywhere globally.
We ship through UPS, USPS, or Aramex—trusted carriers that get your pieces to you safely and on time.
Expect delivery within 8–10 business days from the date your order ships.
Your jewelry piece and its certification may be dispatched separately. As a result, you may receive them in different packages at different times. Rest assured that both shipments are tracked and will arrive securely.
⏰ Total Delivery Timeline
Your jewelry will arrive within 18–20 days from your order date, with this timeframe covering both production and shipment.
Custom designs and crafted-stone pieces take a bit longer to create, allowing us to ensure every detail meets your expectations and reflects the quality you deserve.
Loose diamonds ship faster—minimal processing means quicker delivery.
🛡️ Insurance & Safety
Your shipment is secured by complete insurance protection from origin to destination.
In the rare event that your parcel is lost, damaged, or tampered with before delivery, we will take full responsibility and provide you with a replacement piece at no additional cost.
Please inspect your package carefully upon arrival and report any visible damage or tampering before signing for delivery.
💰 Import Fees
Free shipping worldwide; some countries may charge minor import duties or taxes upon delivery, which are borne by the buyer.
🔍 Order Tracking
You will be notified by email with tracking information once your order is dispatched.
Track your shipment in real time from our facility to your doorstep.
⚠️ Important Notes
Delivery timelines are estimates and may vary by 2–3 days due to customs clearance, regional delays, or holidays.
We appreciate your understanding and patience in such cases.
